FAQ

Questions you may ask:
🌱 Skincare:
Does this work on sensitive skin?
Yes, Qasil does work on sensitive skin. Use as recommended 1-2x a week and moisturise once washed off. If needed, a test patch can be applied on your wrist.
What happens if I get an allergic reaction?
If you experience an allergic reaction, immediately remove face mask with warm water. Apply a test patch if you are worried you might experience this again. 
How many times can I use the Qasil face mask?
Our Qasil face mask should ONLY be used 1-2x a week.
Can I mix the Qasil with anything other than water?
Qasil can also be used with other ingredients such as honey.
📦 Delivery: 
How long will my item take to arrive?
Depending on your location, shipping time varies.
UK (3-5 days)
US (7-10 days)
How long is processing time?
Processing time is 1-2 days.
Can I track my order?
Yes, you can track your order. Please check your emails for your tracking details.
Do you ship to my country?
We ship internationally.
Do I have to pay customs? 
We are not liable for any customs duties that may need to be paid upon international arrivals. 
Do you accept refunds & exchanges? 
Due to the nature of our products, we are unable to offer refunds, returns or exchanges. All sales are final. However, we love hearing from customers and are always looking to improve our future products. If you have any suggestions please email us at enzodecarte@gmail.com and we will get back to you as soon as possible.